Frequently Asked Questions
Everything you need to know about your Elara Craft Lashes experience.
How many times can I reuse my Elara Craft Lashes?
With proper care and cleaning, our high-quality synthetic and mink lashes can be worn up to 20-25 times. Always store them in their original tray to maintain their shape.
Does lash adhesive come with my order?
To allow you to choose your preferred formula, lash adhesive is sold separately. You can find our long-lasting, latex-free adhesives in our Accessories collection.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
Due to the hygienic nature of our products, we can only accept returns on unopened and unused items within 30 days of purchase. Please contact our support team to initiate a return.
Are Elara Craft Lashes cruelty-free?
Yes, we are committed to ethical beauty. All our lashes are 100% cruelty-free. Our mink collection is sourced through natural shedding, and our synthetic lines are completely vegan.
Can I apply mascara to my false lashes?
We recommend applying mascara to your natural lashes before putting on your Elara Craft Lashes. Applying mascara directly to the falsies can cause buildup and shorten their lifespan.